How to Embrace Generational Differences at Work
There is no one-size-fits-all approach to a multi-generational workplace.
For the first time in history, we live in a time when five generations of people are currently employed in the U.S. workforce. People are living and working longer than at any other time on record. While this phenomenon has created comedic content in social media circles, what does it mean for real-world applications?
At HigherRing, we must recognize and appreciate these differences to create a harmonious and productive work environment. Communication styles can vary from person to person and from generation to generation. While some generalized stereotypes of communication are attributed to each group (Baby Boomers might prefer face-to-face communication, while Millennials might opt for instant messaging) there is no one-size-fits-all approach to a multi-generational workplace. Therefore, understanding and accommodating these preferences can lead to more effective collaboration.
Overview of the Generations
Generation Z (2001-2020):
These individuals, often referred to as 'digital natives' due to their exposure to technology from a young age, value diversity, inclusion, and work-life balance. They're tech-savvy and bring fresh perspectives.
Millennials (1981-2000):
Also tech-savvy, they seek purpose in their work and prefer flexible work environments. They value collaboration and innovation.
Generation X (1965-1980):
Known for their independence and desire for work-life balance, Gen Xers are often skeptical of authority and value direct communication.
Baby Boomers (1946-1964):
Loyal and dedicated, they prefer job security and face-to-face communication. They bring a wealth of experience and a strong work ethic.
Silent Generation (1925-1945):
Disciplined and respectful, they value authority and traditional work environments. Their experience is invaluable, though they may prefer more conventional working methods.
Communication Styles
Preferred Language:
It's not just about adapting to clients' preferred terminology; it's about understanding and respecting their unique communication styles. Whether they refer to images as collateral, media, assets, or pictures - using their language ensures clear communication. It fosters a sense of respect and understanding. Feel free to ask if you need clarification on a term.
Cultural Language:
Slang can vary widely across generations. For example, younger generations might say 'sick' to mean 'awesome,' while older generations might find this confusing. Balancing your personal expression with professional communication helps bridge these gaps. We want to bring our whole selves to work, but we also understand that as a professional services company, we must meet our clients where they are. Someone once said, “You never have a second chance to make a good first impression,” so being especially aware of these differences in the first stages of an engagement is in our best interest. We have noticed that familiarity and respect for our work breeds tolerance, patience, and even enjoyment of generational differences. Please do not take this acceptance for granted at the beginning of an engagement.
Technology Proficiency
Varied Experience Levels:
Technology familiarity can vary widely. Avoid making assumptions based on age. Assess each individual's comfort level and provide support accordingly.
Tailored Support:
Different people have different learning preferences. Some might find annotated screenshots helpful, while others may need hands-on guidance via Zoom or another videoconferencing solution. Always offer to screenshare when other methods aren't working.
Building Respect and Understanding
Fostering Familiarity and Respect:
Understanding different work styles leads to better collaboration and a more inclusive environment. Embracing generational diversity enhances our team dynamics. It can lead to more innovative solutions, improved problem-solving, and a more thoughtful and adaptable team. By leveraging each generation's unique strengths and perspectives, we can create a workplace that is diverse, resourceful, productive, and successful.
Maintaining Professionalism:
While bringing your whole self to work is essential, maintaining a professional demeanor is crucial. Patience and tolerance during initial engagements help build solid and respectful relationships. It's also important to remember that behind each generational label is a unique individual with their own strengths, experiences, values, and perspectives. By practicing empathy, patience, and understanding, we can bridge the generational gaps and build a more inclusive and harmonious work environment.
Tips for Cross-Generational Collaboration
Encourage open communication and feedback.
Promote intergenerational mentoring programs.
Celebrate success stories of cross-generational teams.
By recognizing and valuing the unique contributions of each generation, we can build a stronger team. Let's embrace our differences and work together to achieve our goals. It's our responsibility to create an environment that values and respects all generations, encourages open communication, and provides opportunities for learning and growth.
How HigherRing Does It
Understanding generational differences in communication, technology, and work styles is critical to fostering a cohesive and productive work environment at HigherRing. By embracing these differences, we can support a diverse and inclusive workforce and actively engage with and learn from our colleagues across generations to create a more unified team. However, managing a multi-generational workforce can also pose challenges, such as conflicting work styles and communication preferences. To overcome these challenges, it's important to bring awareness to the challenges and opportunities, foster open dialogue, encourage mutual respect, and ensure the workforce is generationally diverse to provide opportunities for cross-generational collaboration.
Author Bio
Karen Kenjosian, M.M., is a dynamic EdTech enthusiast and instructional design expert with over 22 years of experience in education. She combines her passion for the arts and technology to create engaging, effective learning experiences. As a Client Specialist at HigherRing, Karen excels in stakeholder engagement and content creation, making online learning an enjoyable journey. Multilingual and versatile, she brings a unique blend of creativity and functionality to the digital education landscape.