Tier 1 Support
We’ll learn your brand inside and out.
We can support you fractionally at 10, 20, or 30 hours or full-time at 40 hours/week.
Your dedicated team member will be available at the same time every day.
Day, evening, weekend, and holiday support is available.
Our fractional or full-time team members will:
Consistently cover your support channels (email, phone, social media, etc.)
Take on other light marketing or sales operations tasks
Chatbot Training
Handle special projects
Customer + Application Support
From common eCommerce questions to more complex application support challenges, let us take it beyond what an AI chatbot can handle.
We celebrate excellent customer support, always keeping your goals in mind while ensuring your customers feel heard, that their challenges are solved, and that they can quickly move on with their day.
Tier 2 includes all of the above in Tier 1 plus the following:
Knowledge management
Training content creation
Customer onboarding and churn mitigation
Customer training support
Collaboration with product development team
Special projects as needed
Project management
Sales support
We have experience supporting clients in food, beauty, home, apparel, solar & sustainability, tourism, edtech, hometech, healthtech, promotional products, design and more.
Fractional starting at $2340 a month
Tier 2 Support
Fractional starting at $906 a month
Customer + Application Support
From common eCommerce questions to more complex application support challenges, let us take it beyond what an AI chatbot can handle.
We celebrate excellent customer support, always keeping your goals in mind while ensuring your customers feel heard, that their challenges are solved, and that they can quickly move on with their day.
Tier 1 Support
Our fractional or full-time team members will:
Consistently cover your support channels (email, phone, social media, etc.)
Take on other light marketing or sales operations tasks
Chatbot Training
Handle special projects
Fractional starting at $1677 a month
We’ll learn your brand inside and out.
We can support you fractionally at 10, 20 or 30 hours or full-time at 40 hours per week.
Your dedicated team member will be available at the same time every day.
Day, evening, weekend, + holiday support is available.
Tier 2 support includes all of the above in Tier 1 plus the following:
Knowledge management
Training content creation
Customer onboarding and churn mitigation
Customer training support
Collaboration with product development team
Special projects as needed
Project management
Sales support
Fractional starting at $2223 a month
We have experience supporting clients in food, beauty, home, apparel, solar & sustainability, tourism, edtech, hometech, healthtech, promotional products, design + more.
- Julie Schneiderman (CEO)
“I just wanted to share how grateful I am for you - you have been amazing and seeing you step up as we ramp up puts me at peace of mind that we can go after a larger market!! Exciting times ahead.”
Need a Full Team?
Our team support includes multiple dedicated team members for coverage and redundancy to staff your ideal hours.
For larger teams, we implement management resources so we can take quality assurance, workforce management, reporting, training and onboarding/offboarding off your plate.
Scalable and flexible contracts
Onshore and nearshore options
Dedicated teams or ask us about our e-commerce and activities shared teams
Omni-channel coverage
Fractional, business hours, coast-to-coast, and 24/7 coverage available
We Provide Turnkey Systems
If you need a managed system, we are proud to offer leased CRM and telephony systems to get you started quickly. We are also Zendesk and Gorgias partners—just invite us to your systems!
We’ll learn any systems you use or we can recommend our favorites.
We're always looking for the latest AI advancements to optimize your workflows.
Need a Full Team?
Scalable and flexible contracts
Onshore and nearshore options
Dedicated teams or ask us about our e-commerce and activities shared teams.
Omni-channel coverage
Fractional, business hours, coast-to-coast, and 24/7 coverage available
Our team support includes multiple dedicated team members for coverage and redundancy to staff your ideal hours.
For larger teams, we implement management resources so we can take quality assurance, workforce management, reporting, training and onboarding/offboarding off your plate.
We Provide Turnkey Systems
If you need a managed system, we are proud to offer leased CRM and telephony systems to get you started quickly. We are also Zendesk and Gorgias partners—just invite us to your systems!
We’ll learn any systems you use or we can recommend our favorites.
We're always looking for the latest AI advancements to optimize your workflows.
Starting from scratch? Need strategy support?
For support in deciding which platforms suit your business model and volume, we’re proud to partner with CS Lab for strategic implementations, utilizing the top CRM programs and AI programs such as Zendesk, ADA and Salesforce.
About CS Lab
CS Lab helps early-stage startups build their customer support teams from scratch and helps growth-stage companies reinvent their support to match rapid growth and demand.
They’ve worked with companies such as Etsy, Tile, Molekule, Credit Karma, SeatGeek, Nextdoor, MailChimp, and many more to make excellent customer service a strategic advantage.
More from us...
Starting from scratch? Need strategy support?
For support in deciding which platforms suit your business model and volume, we’re proud to partner with CS Lab for strategic implementations, utilizing the top CRM programs and AI programs such as Zendesk, ADA and Salesforce.
About CS Lab
CS Lab helps early-stage startups build their customer support teams from scratch and helps growth-stage companies reinvent their support to match rapid growth and demand.
They’ve worked with companies such as Etsy, Tile, Molekule, Credit Karma, SeatGeek, Nextdoor, MailChimp, and many more to make excellent customer service a strategic advantage.
