Customer & App Support
From common eCommerce questions to more complex application support challenges, let us take it beyond what an AI chatbot can handle.
We celebrate excellent customer support, always keeping your goals in mind while ensuring your customers feel heard, that their challenges are solved, and that they can quickly move on with their day.
Managed full-time and fractional support (available at 5, 10, 20, 30, or 40 hours/week)
Customer Support
Need a Full Team?
Our team support includes multiple dedicated team members for coverage and redundancy to staff your ideal hours.
For larger teams, we implement management resources so we can take quality assurance, workforce management, reporting, training, and onboarding/offboarding off your plate. We can provide dedicated teams or ask us about our e-commerce and activities shared teams.
Scalable and flexible contracts
Onshore and nearshore options
Omni-channel coverage
Coast-to-coast, & 24/7 coverage
“Sharp and motivated teammates who are able to train up and work autonomously. Clear communication with HR leadership. Good vibes all around!”
- Annelise Poda (Director of Call Center Operations)
Hipcamp is an online platform and marketplace that connects campers with the most comprehensive resource for unique outdoor stays.
Partnering With Leading CX Systems
We are proud to partner with the top customer support systems and can help you get set up quickly —just invite us to your systems!
Using something else? We’ll learn any systems you use.
We're always looking for the latest AI advancements to optimize your workflows.
Need strategy support?
For support in deciding which platforms suit your business model and volume, we’re proud to partner with CS Lab for strategic implementations, utilizing the top CRM programs and AI programs such as Zendesk, ADA and Salesforce.
CS Lab helps early-stage startups build their customer support teams from scratch and helps growth-stage companies reinvent their support to match rapid growth and demand.
They’ve worked with companies such as Etsy, Tile, Molekule, Credit Karma, SeatGeek, Nextdoor, MailChimp, and many more to make excellent customer service a strategic advantage.
Without the right partner, outsourcing can create new challenges like managing unfamiliar teams, inconsistent service quality, and high turnover.
HigherRing offers a managed outsourcing model that addresses these issues, working hard to support team members so they can provide an elevated experience to clients.
An essential part of empathetic customer service is understanding your customer.
Surveys show that most customers over the age of 55 prefer calling or talking face-to-face with a live person when interacting with a business.
Let's dive into some tips on how to make those interactions even better!