Client Case Study
HigherRing Helps ZEGO Foods Thrive with Ethical Outsourcing
About ZEGO
ZEGO Foods, a B Corp specializing in allergen-free breakfast products, has been on a mission to deliver clean, safe, and nutritious options for everyone since its founding. When ZEGO needed operational support to grow sustainably, they turned to HigherRing. This partnership, which began in 2017, has been instrumental in helping ZEGO tackle challenges, streamline operations, and scale with confidence.
The Partnership
HigherRing started small, assisting with customer service and light operations work. Over the years, the collaboration expanded to include supply chain support, marketing operations, executive assistance, and more. Notable contributions included:
Implementing systems like Gorgias (CRM and telephony) and Cin7 (inventory management).
Growing ZEGO’s social media presence, including launching the popular "Food Gossip" series.
Supporting the founder, Colleen Kavanagh, in securing a USDA grant to renovate and expand regenerative oats processing.
Key Results
HigherRing’s flexible and scalable staffing model allowed ZEGO to maintain exceptional customer satisfaction metrics, such as industry-leading response and resolution times. This ethical outsourcing partnership has also enabled ZEGO to focus on its mission-driven goals while ensuring their outsourced team members align with their values and receive livable wages. The ZEGO-HigherRing partnership exemplifies how socially responsible companies can thrive by working together. HigherRing’s commitment to ethical employment and mission alignment has not only benefited ZEGO but also empowered team members and communities.
Learn More
Dive deeper into the HigherRing-ZEGO partnership and discover how ethical outsourcing can drive growth for mission-driven companies.